This Privacy Policy explains how Vitera ("Vitera," "we," "us," or "our") collects, uses, stores, shares, and otherwise processes personal information when you use our website, account system, resume diagnosis flow, AI-assisted optimization features, template and export tools, workspace Dashboard, and related support services (collectively, the "Service").

If you do not agree to this Privacy Policy, please do not use the Service.

1. Who We Are

For the data processing activities described in this Privacy Policy, Vitera is the controller of the relevant personal information. In some situations, however, third-party service providers, such as payment providers or OAuth sign-in providers, may independently act as controllers for data processed within the scope of their own services.

If you have privacy questions or rights requests, please contact us through our Contact page.

2. What Information We Collect

We collect the following categories of information.

A. Account and Identity Information

When you register, sign in, or maintain an account, we may collect:

  • your name or display name;
  • your email address;
  • account identifiers from sign-in providers; and
  • basic account metadata used for authentication and maintaining account status.

B. Resume and Role-Related Content

When you use the Service, we may collect:

  • resume files you upload;
  • resume text you paste;
  • job descriptions you submit;
  • factual additions, notes, and explanations you provide;
  • answers you provide during the optimization flow; and
  • final outputs you choose to save or export.

C. Transaction and Entitlement Information

If you purchase or redeem a product, we may collect:

  • order identifiers;
  • status and quantity information for Complete Resume Optimization Flows;
  • payment status information;
  • billing country or currency information; and
  • limited transaction details needed for accounting, risk control, and customer support.

We do not store full payment card numbers or similar sensitive payment information. Payments are processed by third-party payment providers.

D. Device, Log, and Usage Information

When you access or use the Service, we may automatically collect:

  • IP address;
  • browser type and version;
  • device and operating system information;
  • language and time zone settings;
  • page visits and on-site activity records;
  • timestamps, referring pages, and error logs; and
  • related signals used for security and abuse prevention.

E. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to operate the Service, remember preferences, maintain secure sessions, and, where applicable, understand product usage. For more details, see our Cookie Policy.

3. How We Use This Information

We use personal information to:

  • create and maintain your account;
  • complete authentication and protect the security of the Service;
  • run resume diagnosis and AI-assisted optimization flows;
  • save, organize, and display your role-specific versions and entitlement status in the Dashboard;
  • generate and deliver export results;
  • process purchases, redemptions, operational records, and support requests;
  • prevent fraud, abuse, and unauthorized access;
  • troubleshoot issues and maintain and improve service stability, security, and product quality;
  • comply with legal obligations; and
  • measure product usage where there is an appropriate legal basis and, when required, your consent.

We do not sell personal information or use personal information for cross-context behavioral advertising profiles.

4. Legal Bases for Processing

If you are located in the European Economic Area, Switzerland, or the United Kingdom, we may process your personal information on one or more of the following legal bases:

  • Performance of a contract: to provide the services you request, such as account access, resume processing, optimization flows, and export features;
  • Legitimate interests: to protect the security of the Service, prevent abuse, improve stability, understand product performance, and handle support requests, provided those interests do not override your rights;
  • Consent: when we rely on optional analytics cookies, specific communication preferences, or other processing activities that legally require consent; and
  • Legal obligation: when processing is necessary to comply with applicable legal, tax, accounting, law enforcement, or other statutory obligations.

5. How We Share Information

We may share personal information with the following categories of recipients:

  • authentication providers, such as Google or GitHub, to complete sign-in;
  • payment providers, to process billing, risk control, and transaction records;
  • cloud and infrastructure providers, to host, store, secure, and support the Service;
  • support, security, and analytics providers, to maintain, troubleshoot, and improve the Service, subject to appropriate data protection restrictions; and
  • regulators, advisors, or transaction counterparties, where necessary to comply with law, protect rights, prevent fraud, enforce terms, or respond to lawful process.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

6. International Transfers

Your personal information may be processed outside the country or region where you are located. Where required by law, we apply appropriate safeguards to such transfers, such as contractual protections or other lawful transfer mechanisms.

7. Retention

We retain personal information for as long as reasonably necessary to achieve the purposes described in this Privacy Policy, including to:

  • maintain your account over time;
  • preserve your role-specific versions and entitlement history;
  • provide customer support;
  • maintain security, backup integrity, and fraud prevention capabilities; and
  • comply with tax, accounting, dispute resolution, and legal obligations.

Different categories of information may be retained for different periods. For example:

  • account and workspace data may be retained until you delete your account or until a long period of inactivity;
  • billing and transaction records may be retained longer for tax and accounting reasons; and
  • logs and security signals may be retained for shorter operational or security periods.

8. Your Rights

Depending on the laws in your region, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your information;
  • request a portable copy of certain information;
  • object to or restrict certain processing activities;
  • withdraw consent where we process information based on consent; and
  • lodge a complaint with a supervisory authority.

You can submit privacy requests through:

We may need to verify your identity before completing a request.

9. California Privacy Notice

If you are a California resident, you may have rights under California privacy law, including rights to know, delete, correct, and access personal information, subject to statutory exceptions.

Vitera:

  • does not sell personal information;
  • does not share personal information for cross-context behavioral advertising;
  • will not discriminate against you for exercising your privacy rights; and
  • will update this Privacy Policy if our data practices materially change.

10. Children

The Service is not directed to children, and we do not knowingly collect personal information from children below the age at which consent is required under applicable law. If you believe that a child has provided us with personal information in violation of applicable law, please contact us through our Contact page.

11. Security

We use reasonable technical and organizational measures to protect personal information, including access controls, secure transmission, logging, and operational safeguards. However, no system can be completely secure, and we cannot guarantee absolute security.

12. Cookies and Preference Controls

Some functionality of the Service depends on cookies or similar technologies. You may manage certain settings through browser controls and, where applicable, through our cookie preference tools. For more details, see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the "Last Updated" date above. Where required by law, we will also provide additional notice.

14. Contact

For privacy questions, rights requests, or general support issues, contact us at vitera@support.drawcean.com or through our Contact page.